Empower your business to reduce churn with deep behavioral insights and precise churn analysis. Automatically capture user interactions to identify churn triggers, enabling product optimization and retaining more users.
Want to see what Heap's complete digital analytics tool can do for you?
Heap's product analytics platform goes beyond basic tracking. We automatically capture every user interaction, enabling you to:
Pinpoint Churn Triggers:
Identify the exact user behaviors that precede churn. Discover where users drop off, what features they neglect, and which patterns signal impending departure.
Deep Dive into Churn Analysis:
Conduct comprehensive churn analysis with granular segmentation and funnel analysis. Understand the "who," "what," "when," and "why" behind every churned customer.
Predict Churn with Behavioral Cohorts:
Create dynamic cohorts based on user actions to predict and proactively address at-risk users before they leave.
Optimize Product Experiences for Retention:
Use data-driven insights to refine your product, improve onboarding, and address pain points that lead to churn.
If there’s high drop-off in a funnel, Heap’s session replay just shows you exactly why without any additional analysis.
Heap is the only solution that shows you every action by every user on your product or site, then provides direction on the improvements that will most impact your business.
Other solutions give you quantitative or qualitative tools. Heap integrates the two, giving you complete visibility into everything your users do.
It’s a new paradigm for data-driven decision-making.
Heap’s data science tools show you the alternate paths users take, the amount of effort it takes users to get through any flow, and the events that most correlate with conversion and retention. Automatically.
There is no other solution on the market that gives this insight on what to fix and how.
Heap collects all the data on your customers - automatically. What they click. Where they go. What they do, even when you’re not looking. All without the need for engineers.
Heap is the only digital insights platform that gives you a complete understanding of your customers’ digital journeys, allowing you to quickly improve conversion, retention, and customer delight.
