About Heap
Heap delivers better insights, faster.
Every growing business is trying to predict the future: What products should we build? What markets should we enter? How do we provide great customer service?
These predictions require that businesses understand their ground truth: customers – in an ever accelerating world.
We’re building infrastructure to help you quickly make decisions with confidence. Heap automatically captures customer interactions, makes sense of them, and makes them actionable for anyone.
We want to enable everyone to understand their millionth customer as well as they understood their first. Our goal is to help you create great digital experiences and do it faster.
Leadership Team
Ken Fine
Chief Executive Officer
In his 20+ year career, Ken has led multiple companies through IPO and acquisition, including Medallia and Financial Engines, scaling teams from $0-250M+ revenue.
Rachel Obstler
Chief Product Officer
Rachel brings 20+ years of experience leading product teams. As VP Product at PagerDuty, she led the team through a successful IPO.
Zack Sikora
Chief Revenue Officer
Zack brings 20+ years of experience building teams and scaling world class sales organizations from an early stage to public company maturity. Zack’s journey includes best-in-class enterprise selling and team building at AppDynamics, PeopleAI and EMC.
Melanie Oberman
Chief People Officer
Melanie is a seasoned Chief People Officer with twenty years of experience in HR consulting and the tech industry. She has a proven track record in fostering inclusive cultures and delivering exceptional employee experiences, including Glassdoor’s #1 place to work at Greenhouse Software.
Steve Love
Chief Financial Officer
Love has nearly thirty years of experience, including leading teams at Juniper Square, Dialpad, and Informatica, and managing over $500M in fundraising and $1.2B+ in M&A activities.
Micha Hershman
Chief Marketing Officer
Micha has two decades of experience leading and scaling marketing teams at organizations like Brightroll, Eventbrite, and Envoy.
Courtney Steiner
Chief of Staff
Courtney brings 13 years of experience working with world class GTM and Executive teams at multiple high-growth SaaS organizations, including AppDynamics, Medallia, and BMC.
David Fullerton
Chief Technology Officer
David joined Heap after 8 years leading engineering as CTO and VP Eng at Stack Overflow. He was also an engineer at Fog Creek Software, the company behind Trello and Glitch.
Ahmed Quadri
Chief Customer Officer
In his 20+ year career, Ahmed has built, led, and scaled successful pre- and post-sales functions across companies of all sizes, including Salesforce, IBM, Accenture, Informatica, and Reltio.
Joel Califa
VP Design
Joel has spent his career building and scaling design teams that make complex systems approachable at companies such as GitHub and DigitalOcean.
Our offices
San Francisco
Heap’s headquarters are located in the city’s Financial District. It hosts our diverse group of teams, include sales and marketing to engineering, product and design.
New York
Heap’s second office has quickly become a hub for our sales and account management team, operating our East Coast accounts. More recently extended into an engineering office.
London
Heap’s London office first opened in the fall of 2019, signaling our high growth and ever-increasing momentum. Today, our UK workforce is situated in Southwark just opposite The Shard and next door to Borough Market.
Remote
Heap is a virtual-first company with employees around the globe, as well as collaborative workspaces in San Francisco, New York and London.
