About Heap

Heap delivers better insights, faster.

Every growing business is trying to predict the future: What products should we build? What markets should we enter? How do we provide great customer service?

These predictions require that businesses understand their ground truth: customers – in an ever accelerating world.

We’re building infrastructure to help you quickly make decisions with confidence. Heap automatically captures customer interactions, makes sense of them, and makes them actionable for anyone. 

We want to enable everyone to understand their millionth customer as well as they understood their first.  Our goal is to help you create great digital experiences and do it faster.

Leadership Team

  • Ken Fine

    Ken Fine

    Chief Executive Officer

    In his 20+ year career, Ken has led multiple companies through IPO and acquisition, including Medallia and Financial Engines, scaling teams from $0-250M+ revenue.

  • Rachel Obstler

    EVP Product

    Rachel brings 20+ years of experience leading product teams. As VP Product at PagerDuty, she led the team through a successful IPO.

  • Headshot of Sean Andrew

    Sean Andrew

    Chief Revenue Officer

    Sean brings 20+ years of results-driven sales and organizational leadership at multiple companies, including MongoDB, AppDynamics, and BMC.

  • Jinlin Wang

    Chief Strategy Officer

    A builder at heart, Jinlin has 20+ years of experience building technologies, products, teams, and businesses at PeopleSoft, Oracle, Yahoo, Microsoft, Answers, Auryc, and now Heap.

  • Ahmed Quadri

    Chief Customer Officer

    In his 20+ year career, Ahmed has built, led, and scaled successful pre- and post-sales functions across companies of all sizes, including Salesforce, IBM, Accenture, Informatica, and Reltio.

  • Headshot of Melanie Oberman

    Melanie Oberman

    EVP People

    Melanie came to Heap from Jet Black and was Director of Employee Experience at Greenhouse, which under her tenure was ranked Glassdoor’s #1 place to work.

  • Headshot of Steve Love

    Steve Love

    Chief Financial Officer

    Love has nearly thirty years of experience, including leading teams at Juniper Square, Dialpad, and Informatica, and managing over $500M in fundraising and $1.2B+ in M&A activities.

  • Courtney Steiner

    Chief of Staff

    Courtney brings 13 years of experience working with world class GTM and Executive teams at multiple high-growth SaaS organizations, including AppDynamics, Medallia, and BMC.

  • Micha Herschman

    Chief Marketing Officer

    Micha has two decades of experience leading and scaling marketing teams at organizations like Brightroll, Eventbrite and Envoy.

  • David Fullerton

    EVP Engineering

    David joined Heap after 8 years leading engineering as CTO and VP Eng at Stack Overflow. He was also an engineer at Fog Creek Software, the company behind Trello and Glitch.

  • San Francisco

    Heap’s headquarters are located in the city’s Financial District. It hosts our diverse group of teams, include sales and marketing to engineering, product and design.

  • New York

    Heap’s second office has quickly become a hub for our sales and account management team, operating our East Coast accounts. More recently extended into an engineering office.

  • London

    Heap’s London office first opened in the fall of 2019, signaling our high growth and ever-increasing momentum. Today, our UK workforce is situated in Southwark just opposite The Shard and next door to Borough Market.

  • Remote

    Heap’s engineering team is currently 40% remote and has been since the company’s early days. We love remote employees and fully integrate them into everything we do!

We’re venture-backed by some of the biggest names in the investing world

  • redpoint-ventures-black
  • nea black
  • menlo-ventures-black
  • y combinator-black
  • Initialized
  • pear
  • sixth-street-black
  • goldmansachs-black

We’re always looking for people to raise the bar and help us power business decisions with truth.