Heap delivers better insights, faster.
These predictions require that businesses understand their ground truth: customers – in an ever accelerating world.
We’re building infrastructure to help you quickly make decisions with confidence. Heap automatically captures customer interactions, makes sense of them, and makes them actionable for anyone.
We want to enable everyone to understand their millionth customer as well as they understood their first. Our goal is to help you create great digital experiences and do it faster.
In his 20+ year career, Ken has led multiple companies through IPO and acquisition, including Medallia and Financial Engines, scaling teams from $0-250M+ revenue.
Rachel brings 20+ years of experience leading product teams. As VP Product at PagerDuty, she led the team through a successful IPO.
Sean brings 20+ years of results-driven sales and organizational leadership at multiple companies, including MongoDB, AppDynamics, and BMC.
A builder at heart, Jinlin has 20+ years of experience building technologies, products, teams, and businesses at PeopleSoft, Oracle, Yahoo, Microsoft, Answers, Auryc, and now Heap.
In his 20+ year career, Ahmed has built, led, and scaled successful pre- and post-sales functions across companies of all sizes, including Salesforce, IBM, Accenture, Informatica, and Reltio.
Melanie came to Heap from Jet Black and was Director of Employee Experience at Greenhouse, which under her tenure was ranked Glassdoor’s #1 place to work.
Love has nearly thirty years of experience, including leading teams at Juniper Square, Dialpad, and Informatica, and managing over $500M in fundraising and $1.2B+ in M&A activities.
Courtney brings 13 years of experience working with world class GTM and Executive teams at multiple high-growth SaaS organizations, including AppDynamics, Medallia, and BMC.
Micha has two decades of experience leading and scaling marketing teams at organizations like Brightroll, Eventbrite and Envoy.
David joined Heap after 8 years leading engineering as CTO and VP Eng at Stack Overflow. He was also an engineer at Fog Creek Software, the company behind Trello and Glitch.
Heap’s headquarters are located in the city’s Financial District. It hosts our diverse group of teams, include sales and marketing to engineering, product and design.
Heap’s second office has quickly become a hub for our sales and account management team, operating our East Coast accounts. More recently extended into an engineering office.
Heap’s London office first opened in the fall of 2019, signaling our high growth and ever-increasing momentum. Today, our UK workforce is situated in Southwark just opposite The Shard and next door to Borough Market.
Heap’s engineering team is currently 40% remote and has been since the company’s early days. We love remote employees and fully integrate them into everything we do!