Our platform's powerful data science layer scours your dataset to automatically uncover the insights that lead to the biggest business results — even on untracked events.
Pinpoint hidden friction points and opportunities
Avoid confirmation bias and wrong decisions
Get fast, definitive answers and achieve real impact
Effort Analysis revealed that our onboarding funnel’s first step was causing a 70% drop off rate. We implemented a fix and saw a 2x increase in our conversion rate and the number of paying customers from this channel.
Senior Product Manager
Meet the next generation of proactive analytics tools. Here’s how they show you the way.
Stay ahead of potential user experience pitfalls with alerts when users perform "Rage Clicks": clicking rapidly and repeatedly without moving forward. Rage clicks gives instant insight into hidden frustrations, so you can quickly rectify issues such as bugs, slow response times, or interface confusion. Transform user irritation into satisfaction and keep your digital experience effortlessly intuitive.
Heap Illuminate looks for the most common events between two steps in a funnel and generates a Top Events table (shown to the left) that displays how well paths including different events convert to the next step so you can understand how that behavior is helping or hurting conversion.
You can then choose an event and use Path Comparison (shown to the right) to fork your funnel and see how the selected behavior impacts conversion downstream. Journey Maps tells you where the greatest points of friction and opportunity lie to improve the customers’ digital experience.
Step Suggestions automatically surface events that exhibit significant dropoff but which aren’t currently tracked in your funnel. This includes events you haven’t yet defined.
These suggestions direct you to the major milestones in your customer journey, including moments of unseen friction and opportunity.
Heap’s user behavior analytics preemptively identify issues by alerting you to key patterns, like rage clicks, user backtracking, and moments of unnoticed user friction. This insight allows you to quickly address and resolve underlying causes, so you can give users a smooth, intuitive user experience.
Heap Illuminate makes it easy for digital builders to find the most valuable insights from user behavior and prioritize the fixes that lead to the biggest business impact.
Pageview Suggestions provide a new way to define pageview events in Heap.
By proactively surfacing the most commonly viewed pageview types, these suggestions ensure that you examine your data with the right level of granularity.
Group Suggestions help you identify the user segments that most impact conversion and engagement.
When you run a graph or funnel query, Group Suggestions automatically surface recommendations for how to best group your data to reveal deeper insights.
What Funnels Don’t Let You See
63% of funnels contain an alternative path to conversion — that isn’t tracked. See what else you might be missing. A lot, turns out.
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