Pricing Plans
New - Bring your analytics to life with data-driven session replay!
Free
Find product-market fit
Access to:
• Core analytics charts
• Unlimited enrichment sources
• Guides integrations
• 6 months data history
• SSO
Up to 10k monthly sessionsGrowth
Scale your start-up
All features in Free, plus:
• Unlimited users & reports
• Chart customization
• CSV exports
• 12 months data history
• Email support
Sign up and install the free snippet to get an estimate!Pro
Supercharge your analytics
All features in Growth, plus:
• Account analytics
• Engagement matrix
• Report alerts
• Optional add-ons
• Standard support
Custom Session PricingPremier
Enable teams in large orgs
All features in Pro, plus:
• Data warehouse integration
• Behavioral targeting
• Unlimited projects
• Advanced user permissions
• Dedicated CSM
• Premium support
Custom Session Pricing
New! Session Replay
Bring your analytics to life with data-driven session replay and heatmaps. Instantly understand what users experience and know what to fix, with replays cued up to the exact moments you care about.
Compare Plans
Analytics
Data Capture
Data HistoryShow tooltip
FreeGet Started
6 Months
GrowthGet Started
12 Months
ProContact Us
1 Year (Add-on Additional Years)
PremierContact Us
1 Year (Add-on Additional Years)
Data Governance
Insights
Integrations
Security & Administration
Projects & EnvironmentsShow tooltip
FreeGet Started
1
GrowthGet Started
1
ProContact Us
2 (Add-on More)
PremierContact Us
Unlimited
Privacy & Compliance
Customer Success
Professional Services Packages
FreeGet Started
GrowthGet Started
ProContact Us
PremierContact Us
Premium Packages Available
Training Sessions with Heap Experts
FreeGet Started
Add-on
GrowthGet Started
Add-on
ProContact Us
PremierContact Us
Add-Ons
All add-ons are available for Pro users to purchase and are included in our Premier package. Reach out to our team to learn more.
Contact UsHeap Connect
Sync Heap data to your Data Warehouse — automatically and retroactively.
Heap Activate
Integrate Heap data with customer engagement tools for personalized communication via email, in-app guides, and more.
Projects
Manage separate analytics environments for multiple apps and websites.
Report Alerts
Keep a close eye on user insights and core KPIs and immediately act on unexpected changes.
Data History
Extend your analysis capabilities out to 3 years. Unlock seasonal insights and compare year on year product updates.
Professional Services
Access top-priority support and services for your team.
Frequently Asked Questions
A session is a period of activity from a single user on your app or website. It can include many pageviews or events. On web, a session ends after 30 minutes of pageview inactivity from the user. On mobile, a session ends after 5 minutes of inactivity, regardless of whether the app’s background or foreground state.
Don’t worry — we won’t drop or throttle your data! Once you exceed your plan’s monthly limit, you’ll receive an email asking you to upgrade to the appropriate tier. You’ll need to do this before you can view your data again.
A project is the workspace in which you collect and analyze the data from your app or website. If your company has multiple products, we recommend opening a separate project workspace for each of them.
Forrester Study: The Total Economic Impact of Heap
Learn about the business benefits and cost savings enabled by Heap.
Reduced sprint cycles needed for product enhancements by 40%
Saved developers nearly 3,000 hours of manual tagging annually
Generated $1.7 million in incremental revenue over three years