Pricing Plans

New - Bring your analytics to life with data-driven session replay!

  • Free

    Find product-market fit

    1 Project
    Standard analysis
    Unlimited user licenses
    Automatic data foundation
    2 data enrichment sources
    SSO

    Up to 10k monthly sessions

  • Growth

    Scale your start-up

    Free +
    2 Projects
    Advanced Analysis
    4 enrichment sources
    Account-based analysis (B2B, SaaS)
    CSV export

    Sign up and install the free snippet to get an estimate!

  • Pro

    Supercharge your analytics

    Growth +
    3 Projects
    All data enrichment sources
    Access to all add-ons
    Report alerts & sharing

    Custom Sessions or MTUs

  • Premier

    Agile insights for cross-functional teams

    Pro +
    Unlimited Projects
    1 data warehouse integration
    Advanced roles & permissions
    Audit Logs
    SCIM
    Role Based PII masking
    Premium support
    Dedicated CSM

    Custom Sessions or MTUs

New! Session Replay

Bring your analytics to life with data-driven session replay. Instantly understand what users experience and know what to fix, with replays cued up to the exact moments you care about.

Compare Plans

Compare PlansFreeGet StartedGrowthGet StartedProContact UsPremierContact Us
Analytics

Ad-Hoc Analytics

This feature is included
This feature is included
This feature is included
PremierContact Us
This feature is included

Reporting

This feature is included
This feature is included
This feature is included
PremierContact Us
This feature is included

Account-Based Analytics

This feature is not included
This feature is included
This feature is included
PremierContact Us
This feature is included
Data Capture

Autocapture

This feature is included
This feature is included
This feature is included
PremierContact Us
This feature is included

APIs

This feature is included
This feature is included
This feature is included
PremierContact Us
This feature is included

Connect to Enrichment Sources

2

4

Unlimited

PremierContact Us

Unlimited

Data History

1 Year

1 Year

1 Year (Add-on Additional Years)

PremierContact Us

1 Year (Add-on Additional Years)

Data Governance

Visual Event Labeling

This feature is included
This feature is included
This feature is included
PremierContact Us
This feature is included

Custom Event Properties

This feature is included
This feature is included
This feature is included
PremierContact Us
This feature is included

Data Dictionary

This feature is included
This feature is included
This feature is included
PremierContact Us
This feature is included

Live Event Data Feed

This feature is included
This feature is included
This feature is included
PremierContact Us
This feature is included

Shared Spaces

This feature is included
This feature is included
This feature is included
PremierContact Us
This feature is included

Personal Spaces

This feature is not included
This feature is not included
This feature is included
PremierContact Us
This feature is included
Insights

Report Alerts

This feature is not included
This feature is not included
This feature is included
PremierContact Us
This feature is included
Integrations

Heap Activate

This feature is not included
This feature is not included

Add-on

PremierContact Us
This feature is included

Heap Connect

This feature is not included
This feature is not included

Add-on

PremierContact Us
This feature is included
Security & Administration

SSO

This feature is included
This feature is included
This feature is included
PremierContact Us
This feature is included

Projects & Environments

1

2

3 (Add-on More)

PremierContact Us

Unlimited

Basic Project Permissions

This feature is included
This feature is included
This feature is included
PremierContact Us
This feature is included

Custom User Permissions

This feature is not included
This feature is not included
This feature is not included
PremierContact Us
This feature is included

Audit Logs

This feature is not included
This feature is not included
This feature is not included
PremierContact Us
This feature is included

SCIM

This feature is not included
This feature is not included
This feature is not included
PremierContact Us
This feature is included
Privacy & Compliance

GDPR Compliant

This feature is included
This feature is included
This feature is included
PremierContact Us
This feature is included

CCPA Compliant

This feature is included
This feature is included
This feature is included
PremierContact Us
This feature is included

SOC-2 Certified

This feature is included
This feature is included
This feature is included
PremierContact Us
This feature is included

Data Privacy Controls

This feature is included
This feature is included
This feature is included
PremierContact Us
This feature is included

User Privacy API

This feature is included
This feature is included
This feature is included
PremierContact Us
This feature is included

HIPPA (BAA Signed)

This feature is not included
This feature is not included
This feature is included
PremierContact Us
This feature is included
Customer Success

Heap Community Membership

This feature is included
This feature is included
This feature is included
PremierContact Us
This feature is included

Heap University

This feature is included
This feature is included
This feature is included
PremierContact Us
This feature is included

Basic Technical Support

This feature is not included
This feature is included
This feature is included
PremierContact Us
This feature is included

Standard Support

This feature is not included
This feature is not included
This feature is included
PremierContact Us
This feature is included

Premium Support

This feature is not included
This feature is not included
This feature is not included
PremierContact Us
This feature is included

Professional Services Packages

This feature is not included
This feature is included
This feature is included
PremierContact Us

Premium Packages Available

Training Sessions with Heap Experts

Add-on

Add-on

This feature is included
PremierContact Us
This feature is included

Customer Success Manager

This feature is not included
This feature is not included
This feature is included
PremierContact Us
This feature is included

Getting started is easy

Start today and elevate your analytics from reactive reporting to proactive insights. What are you waiting for?

Add-Ons

All add-ons are available for Pro users to purchase and are included in our Premier package. Reach out to our team to learn more.

Contact Us
  • Heap Connect

    Sync Heap data to your Data Warehouse — automatically and retroactively.

  • Heap Activate

    Integrate Heap data with customer engagement tools for personalized communication via email, in-app guides, and more.

  • Advanced Governance

    Scale your data governance system with tools designed for large organizations.

  • Report Alerts

    Keep a close eye on user insights and core KPIs and immediately act on unexpected changes.

  • Additional Projects

    Manage separate analytics environments for multiple apps and websites.

  • Premium Support

    Access top-priority support and services for your team.

Frequently Asked Questions

What is a session?

session is a period of activity from a single user on your app or website. It can include many pageviews or events. On web, a session ends after 30 minutes of pageview inactivity from the user. On mobile, a session ends after 5 minutes of inactivity, regardless of whether the app’s background or foreground state.

What happens if I exceed the limit for my plan?

Don’t worry — we won’t drop or throttle your data! Once you exceed your plan’s monthly limit, you’ll receive an email asking you to upgrade to the appropriate tier. You’ll need to do this before you can view your data again.

What is a project?

project is the workspace in which you collect and analyze the data from your app or website. If your company has multiple products, we recommend opening a separate project workspace for each of them.

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Forrester Study: The Total Economic Impact of Heap

Learn about the business benefits and cost savings enabled by Heap.

  • Reduced sprint cycles needed for product enhancements by 40%

  • Saved developers nearly 3,000 hours of manual tagging annually

  • Generated $1.7 million in incremental revenue over three years

Download Report