Get the complete picture
Unlike other replay tools, Heap’s Session Replay is fully integrated into our analytics suite. Sessions are automatically cued to the moments you care about, so you can isolate key moments of friction and know what to do about them.
Quantify how many users experience any moment of friction, then watch replays to learn why
Build a customer journey funnel, then view sessions of users successfully or unsuccessfully moving through it
Let Heap’s data science features find hidden moments of friction in your funnel, then instantly view sessions of users navigating those moments
Find relevant sessions instantly
Getting insights from other session replay tools is like finding a needle in a haystack. With Heap, you’ll be immediately taken to the important moments of user interaction, including:
Surprising user behaviors you hadn’t been tracking
Crucial decision moments when users drop off or successfully convert
Moments that show why a metric is spiking or dipping
See what really happened when a user gives feedback
User feedback can be useful, but isn’t always actionable. With Heap, you can pair user feedback with replays to see exactly what any given user experiences.
Troubleshoot users’ issues before contacting your support team
Watch sessions from users with low NPS scores
Segment users to easily watch sessions from a specific persona or user type