Unleash the power of session replay, guided by data science and fueled by a complete autocaptured dataset. Instantly uncover the “why” behind the “what” for every key moment in your user experience.
In just one platform, easily transition between customer discovery and quantitative analysis and gain a window into the minds of your users.
Heap’s session replay is fully integrated into our analytics suite.
With features designed to enhance searchability, collaboration, and privacy, you'll be able to easily discover key insights and share them with your team.
Replays are automatically cued to the exact event you need. Easily track and search both client and server-side events within a replay for paths, errors, and clicked text.
Heap’s session replay makes it easy to share insights with your team in real-time. Collaborate on analysis by sending replays via email directly from the player.
Rest easy with Heap’s highly customizable privacy and security settings. Exclude sensitive information from user sessions, ensuring the protection of their data.
Explore how users navigate your product by diving into replays. Uncover hidden opportunities for optimization and find fresh inspiration to create unforgettable digital experiences.
Use these insights to iterate better, ship faster, and build amazing digital experiences that your customers will love.
Identify and understand where your users struggle with session replay. Then, blend those insights with product analytics to align Product, Design, Engineering, and Leadership on the most impactful investments to prioritize in your roadmap.
The result? Faster shipping, more delighted customers, and a competitive edge.
User feedback is valuable, but it isn’t always actionable. With Heap, you can pair feedback with replays to get a comprehensive view of what a user is experiencing, empowering you to:
Troubleshoot issues before contacting support
Address low NPS performance by watching replays from detractors
Build richer user profiles by segmenting replays according to specific personas or user types
If there’s high drop-off in a funnel, Heap’s session replay just shows you exactly why without any additional analysis.
It only takes a few moments to install Heap and activate Session Replay. Simply create an account, install our snippet, and activate.