Session Replay: Get the Why behind the What

Unlike other replay tools, Heap’s Session Replay is fully integrated into our analytics suite. Sessions are automatically cued to the moments you care about, so you can isolate key moments of friction and know what to do about them.

• Quantify how many users experience any moment of friction, then watch replays to learn why

• Build a customer journey funnel, then view sessions of users successfully or unsuccessfully moving through it

• Let Heap’s data science features find hidden moments of friction in your funnel, then instantly view sessions of users navigating those moments

Getting insights from other session replay tools is like finding a needle in a haystack. With Heap, you’ll be immediately taken to the important moments of user interaction, including:

• Surprising user behaviors you hadn’t been tracking

• Crucial decision moments when users drop off or successfully convert

• Moments that show why a metric is spiking or dipping

User feedback can be useful, but isn’t always actionable. With Heap, you can pair user feedback with replays to see exactly what any given user experiences.

• Troubleshoot users’ issues before contacting your support team

• Watch sessions from users with low NPS scores

• Segment users to easily watch sessions from a specific persona or user type