We support your analytics journey by onboarding you and your team onto Heap. Our dedicated implementation consultants partner with you to define data governance, perform end-user training and build dashboards to track and measure business outcomes.
If you have any questions or are interested, contact us at ps-leads@heapanalytics.com
| Bronze Onboarding | Silver Onboarding | Gold Onboarding | Custom Onboarding | |
|---|---|---|---|---|
Analytics Experience | Bronze Onboarding Recommended for customers who can leverage a templated engagement with limited technical support required. | Silver Onboarding Recommended for customers who have some analytics experience and a dedicated internal resource who takes the lead in setting up Heap with our coaching. | Gold Onboarding Recommended for customers who have dedicated resources but with little to zero analytics experience. | Custom Onboarding Premium experience recommended for customers who don't have dedicated resources or have multiple projects with complex integration needs. |
| Implementation | ||||
Implementation Guidance for Web/Mobile | Bronze Onboarding 1 Site - Web* only | Silver Onboarding 1 Site - Web* only | Gold Onboarding 3 Sites - Web*/Mobile** | Custom Onboarding Customized per client |
Standard Integrations*** Support | Bronze Onboarding | Silver Onboarding 3 | Gold Onboarding 6 | Custom Onboarding Customized per client |
Heap Connect Setup Support | Bronze Onboarding | Silver Onboarding | Gold Onboarding | Custom Onboarding Customized per client |
Session Replay Support (Includes PII configuration, Data Governance and Reporting) | Bronze Onboarding Add-on Item (+$1,500) | Silver Onboarding | Gold Onboarding | Custom Onboarding Customized per client |
Data Governance Consultation | Bronze Onboarding | Silver Onboarding | Gold Onboarding | Custom Onboarding Customized per client |
Security & Privacy Consultation | Bronze Onboarding | Silver Onboarding | Gold Onboarding | Custom Onboarding Customized per client |
Dashboard Buildout | Bronze Onboarding 1 | Silver Onboarding 1 | Gold Onboarding 3 | Custom Onboarding Customized per client |
| Training | ||||
Administrator Training | Bronze Onboarding Self Serve | Silver Onboarding | Gold Onboarding | Custom Onboarding Customized per client |
End User Training | Bronze Onboarding Self Serve | Silver Onboarding | Gold Onboarding | Custom Onboarding Customized per client |
Live Coaching Workshop | Bronze Onboarding 1 | Silver Onboarding 1 | Gold Onboarding 2 | Custom Onboarding Customized per client |
| Hypercare Support | ||||
Heap Implementation Resource support (Post Onboarding) | Bronze Onboarding | Silver Onboarding 2 Weeks | Gold Onboarding 4 Weeks | Custom Onboarding Customized per client |
*Web installation includes support for Autocapture snippet installation methods (direct install, Google Tag Manager, Shopify, and Segment). |
**Mobile installation includes support for Autocapture installation on iOS, Android, and React Native. |
***Standard Integrations include out-of-the-box integrations for data-in and data-out including SFDC, Marketo, Intercom and more than 30 other apps |