We support your analytics journey by onboarding you and your team onto Heap. Our dedicated implementation consultants partner with you to define data governance, perform end-user training and build dashboards to track and measure business outcomes.
If you have any questions or are interested, contact us at ps-leads@heapanalytics.com
Analytics Experience
Recommended for customers who can leverage a templated engagement with limited technical support required.
Recommended for customers who have some analytics experience and a dedicated internal resource who takes the lead in setting up Heap with our coaching.
Recommended for customers who have dedicated resources but with little to zero analytics experience.
Premium experience recommended for customers who don't have dedicated resources or have multiple projects with complex integration needs.
Implementation Guidance for Web/Mobile
1 Site - Web* only
1 Site - Web* only
3 Sites - Web*/Mobile**
Customized per client
Standard Integrations*** Support
3
6
Customized per client
Heap Connect Setup Support
Customized per client
Session Replay Support
(Includes PII configuration, Data Governance and Reporting)
Add-on Item (+$1,500)
Customized per client
Data Governance Consultation
Templated Vertifical Specific User Guide
Customized per client
Security & Privacy Consultation
Customized per client
Dashboard Buildout
1
1
3
Customized per client
Administrator Training
Self Serve
Customized per client
End User Training
Self Serve
Customized per client
Live Coaching Workshop
1
1
2
Customized per client
Heap Implementation Resource support (Post Onboarding)
2 Weeks
4 Weeks
Customized per client
*Web installation includes support for Autocapture snippet installation methods (direct install, Google Tag Manager, Shopify, and Segment).
**Mobile installation includes support for Autocapture installation on iOS, Android, and React Native.
***Standard Integrations include out-of-the-box integrations for data-in and data-out including SFDC, Marketo, Intercom and more than 30 other apps