We support your analytics journey by onboarding you and your team onto Heap. Our dedicated implementation consultants partner with you to define data governance, perform end-user training and build dashboards to track and measure business outcomes.
Recommended for customers who can leverage a templated engagement with limited technical support required.
Silver Onboarding
Recommended for customers who have some analytics experience and a dedicated internal resource who takes the lead in setting up Heap with our coaching.
Gold Onboarding
Recommended for customers who have dedicated resources but with little to zero analytics experience.
Custom Onboarding
Premium experience recommended for customers who don't have dedicated resources or have multiple projects with complex integration needs.
Implementation
Implementation Guidance for Web/Mobile
Bronze Onboarding
1 Site - Web* only
Silver Onboarding
1 Site - Web* only
Gold Onboarding
3 Sites - Web*/Mobile**
Custom Onboarding
Customized per client
Standard Integrations*** Support
Bronze Onboarding
Silver Onboarding
3
Gold Onboarding
6
Custom Onboarding
Customized per client
Heap Connect Setup Support
Bronze Onboarding
Silver Onboarding
Gold Onboarding
Custom Onboarding
Customized per client
Session Replay Support
(Includes PII configuration, Data Governance and Reporting)
Bronze Onboarding
Add-on Item (+$1,500)
Silver Onboarding
Gold Onboarding
Custom Onboarding
Customized per client
Data Governance Consultation
Bronze Onboarding
Silver Onboarding
Gold Onboarding
Custom Onboarding
Customized per client
Security & Privacy Consultation
Bronze Onboarding
Silver Onboarding
Gold Onboarding
Custom Onboarding
Customized per client
Dashboard Buildout
Bronze Onboarding
1
Silver Onboarding
1
Gold Onboarding
3
Custom Onboarding
Customized per client
Training
Administrator Training
Bronze Onboarding
Self Serve
Silver Onboarding
Gold Onboarding
Custom Onboarding
Customized per client
End User Training
Bronze Onboarding
Self Serve
Silver Onboarding
Gold Onboarding
Custom Onboarding
Customized per client
Live Coaching Workshop
Bronze Onboarding
1
Silver Onboarding
1
Gold Onboarding
2
Custom Onboarding
Customized per client
Hypercare Support
Heap Implementation Resource support (Post Onboarding)
Bronze Onboarding
Silver Onboarding
2 Weeks
Gold Onboarding
4 Weeks
Custom Onboarding
Customized per client
*Web installation includes support for Autocapture snippet installation methods (direct install, Google Tag Manager, Shopify, and Segment).
**Mobile installation includes support for Autocapture installation on iOS, Android, and React Native.
***Standard Integrations include out-of-the-box integrations for data-in and data-out including SFDC, Marketo, Intercom and more than 30 other apps