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Sub-processors in use
Sub-processor
Description of Processing
Country
Heap Core Software Services
Amazon Web Services (AWS)
Description of Processing
Hosts the Services and the Customer Data and backups
Country
USA
Datadog
Description of Processing
Provides Monitoring and Alert Services on System Performance
Country
USA
Heap Session Replay Add-on And Auryc Suite Software Services
Google Cloud Platform
Description of Processing
Google Cloud Platform Hosts the Services and the Customer Data and backups
Country
USA
Looker
Description of Processing
Performs analytics and reporting on Customer Data
Country
USA
Snowflake
Description of Processing
Hosts the Heap data lake and creates data analytics and reports of Customer Data
Country
USA
IBM
Description of Processing
IBM Performs analytics and reporting on Customer Data
Country
USA
Heap Core And Session Replay Add-on And Auryc Suite Software Services
Zendesk
Description of Processing
Customer Support
Country
USA
Heap Professional Services
Scaletrix
Description of Processing
Professional services partner
Country
India
Brooklyn Data
Description of Processing
Professional services partner
Country
USA
Mammoth Growth
Description of Processing
Professional services partner
Country
USA
Ragnarok
Description of Processing
Professional services partner
Country
USA
Unipro
Description of Processing
Professional services partner
Country
USA