Managed Services

Heap Managed Services offers hourly PS Consultant support available at 3 service tiers designed to meet your needs.

Work with Heap's trusted advisors on an extended engagement to drive strategic business outcomes. Our professional services team leverages our extensive best practices knowledge to lead engagements across eCommerce, finance, SaaS, and other verticals with decades of industry experience.

If you have any questions or are interested, contact us at ps-leads@heapanalytics.com

  • Basic - 200 hours

    Dedicated analyst to provide ongoing staff augmentation & technical support

    • i.e. Ad hoc support + 2 projects/year

  • Standard - 400 hours

    Achieve your key business outcomes faster with dedicated support committed to your long-term success

    • i.e. Ad hoc support + 4 projects/year

  • Premium - 600 hours

    Scale Heap across your organization while partnering with a dedicated Heap expert to drive strategic business outcomes

    • i.e. Ad hoc support + 6 projects/year

Sample Projects may include: 

  • Event/reporting creation and/or validation

  • Reporting optimization

  • Data Governance and Governance Features Setup

  • User Engagement Optimization

  • Feature-specific Optimization

  • Funnel Optimization

Managed Services Offerings may include:

Offering

Description

Defining Events

& Data Enrichment 

-Custom build integrations 

-Data Architecture/ Analytics stack Optimization services 

-BI Tools Integration

-Defining autocaptured events in the Heap UI

-Enrichment recommendations and validation support of engineering implemented API calls

-Integrations configuration & validation for Heap Productized Integrations

Migrations

& Stack

Optimization

-Data migrations from legacy systems to Heap

-Data warehouse transition

-Data Architecture/ Analytics stack Optimization services for data fluidity

-Downstream data modeling support

Analysis &

Reporting

-Building reports and dashboards to answer critical business questions

Account Maintenance

-Ongoing Admin support for general maintenance (including adding teammates, establishing/enforcing governance rules, definition validation, etc)

Enablement

-Working sessions to enable end users on Heap best practices

-Training

-Office Hours