Identifying Active Usage Metrics: A Worksheet
A worksheet for you and your team to download. Part 1 of our guide to building a data-informed retention strategy.
If you’re worried about developing an effective retention strategy, this worksheet is step one.
Why? Because before you can start figuring out how to make sure your customers are getting value, you have to make sure: 1) you can tell if and when users are getting value, and 2) you’re able to track this reliably over time.
We’ve broken the process down into 7 easy steps. It's best to do it in a team workshop, though you can also do everything async or over a longer period of time. But this worksheet will give you and your team all you need to start using data to keep your users around!
Download the Identifying Active Usage Metrics Worksheet here.