Heap is used by over 10,000 companies to understand customers’ end-to-end journeys, improve conversion and activation, increase retention, and deliver a great user experience.
Complete data, automatically
A single snippet automatically captures the entire digital experience of every user on every platform — no engineering needed. You get the most complete dataset on the market, governed and organized for maximum usage.
Data science to remove blindspots
Our advanced data science capabilities alert you to key moments of friction and opportunity in your digital experience—even on user behaviors you haven’t been following.
It’s an industry-first way to uncover the hidden gems that lead to the biggest business results.
Session replay for complete understanding
Get full context on every user action with integrated session replay. Heap directs you to the exact point in a session that you care about, saving you time and effort.
Fully understand why users do what they do. Instantly see what the fix is.
Over 100 integrations ensure you can deliver the right information to the right customers at the right moment in their journey.
Heap’s data science tools show you the alternate paths users take, the amount of effort it takes users to get through any flow, and the events that most correlate with conversion and retention. Automatically.
There is no other solution on the market that gives this insight on what to fix and how.
Other solutions give you quantitative or qualitative tools. Heap integrates the two, giving you complete visibility into everything your users do.
It’s a new paradigm for data-driven decision-making.