Heap Announces New C-Suite Additions, Expanding Go-to-Market Leadership to Continue Accelerating Growth

Heap, the leading Digital Insights Platform, today announced new additions to the company’s C-Suite: Ahmed Quadri has joined as Chief Customer Officer, and Sean Andrew is now Chief Revenue Officer. Both Quadri and Andrew represent significant additions to CEO Ken Fine’s executive bench, and indicate Heap’s commitment to expanding its go-to-market team to accelerate the company’s already significant growth, which over the past year has seen Heap expand its base to over 8,000 customers and grow net ARR at a rate of 224% CAGR year-over-year.

“We’re thrilled to welcome Ahmed and Sean to the Heap team. Both are tremendous GTM leaders with deep experience scaling highly successful companies,” says Ken Fine, CEO of Heap. “Our recent Heap Illuminate launch displayed the innovation we’re bringing to our product, particularly our unique ability to proactively surface the ‘unknown unknowns’ in user behavior. The addition of Sean and Ahmed will allow us to build a powerful go-to-market engine that can sell and deliver enormous value to digital experience owners across verticals and company sizes.”

Andrew was trained at BMC with best-in-class Enterprise sales-led motions learned from PTC. He then scaled SMB and Mid-Market businesses while developing a product-led growth approach as VP of Worldwide Commercial Sales at AppDynamics, and as SVP of Worldwide Corporate Sales at Mongo DB. As a sales leader, Sean is considered world-class, and has helped to build some of the best B2B sales teams in the world.

Quadri has spent his career building exceptional customer journeys, most recently at Reltio, where he spent six years leading the customer success division. His career also includes leadership positions at Salesforce, Strevus, Informatica, and IBM.

“Heap empowers companies to be customer-obsessed, and our CS team is committed to delivering the same level of best-in-class support to all of our customers,” said Quadri. “I’m joining an already stellar customer experience team, and I’m excited to take the same approach we encourage companies to take: hypothesize, test, and iterate to find innovative ways to improve the customer experience and improve on what you’re already doing.”

“The ability to craft and deliver an exceptional digital experience is critical to the bottom line of so many businesses today. This is the case no matter the size of your company or your industry,” added Andrew. “It’s thrilling to be joining a fast-growing company that delivers such clear business value, and to be working with Heap to expand revenue operations across the US and globally.”

Quadri and Andrew join a number of recent executive appointments, including new CEO Ken Fine, EVP of Product Rachel Obstler, and EVP of Engineering David Fullerton. Under their leadership, Heap:

  • Announced Heap Illuminate, a suite of data science capabilities that automatically surfaces high-impact insights about user behavior

  • Rapidly expanded its customer base, to over 8,000 customers

  • Was recognized by industry leaders such as Snowflake (as their Partner of the Year) for Heap’s proactive approach to surfacing insights from customer behavioral data in minutes.