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Our big survey report, Data Decoded: The Heap Digital Insights Report 2023, blended three sources of data - a market survey, a customer survey, and usage data from the Heap platform - to find out everything about how digital experience teams work. We asked:

  • What tools do they use?

  • What metrics do they track?

  • How are their practices changing?

  • What problems do they still face?

In this breakout asset, we go deep into Session Replay usage. How do teams use Session Replay? Do they still do viewing parties? Now that Heap offers integrated Session Replay, from what analytics tools do most users view Session Replays? How do we expect that to change over time?

Download Session Replay: Who’s Using It—And How?

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