Helping Our Customers Win is one of our core values at Heap. We do not foresee any impact to the delivery of the Heap services due to COVID-19/Coronavirus, and as always, we are committed to keeping our services up and running for our Customers around the globe.
Our management team is carefully monitoring advice from the World Health Organization, the Centers for Disease Control, and other local authorities and will be prepared to mitigate any potential disruptions to our business, if necessary, in the future.
In the spirit of transparency, we are proactively sharing the below mentioned information detailing the alternate working arrangements that we have put in place with respect to our day-to-day operations.
All Heap employees and contractors have been instructed to work from home. Our employees are armed with adequate technology, resources, and tools to do their jobs securely from any location. Additionally, Heap support services will be available 9:00-5:00 p.m. PST, Monday to Friday.
Please feel free to reach us directly at firstname.lastname@example.org.
Limiting work-related travel
Additionally, we are also implementing initial safety precautions for the month of March, including prohibiting cross border travel, restricting all but the most critical domestic travel, and replacing our in-person customer events with digital experiences.
Business continuity plan
As a cloud-based analytics provider with a geographically dispersed team of engineers and flexible, remote workforce, we are prepared to virtually manage business continuity challenges. Our approach is designed to ensure that our service remains available to our customers during times of natural disaster or other unexpected and challenging events. Our business continuity planning is also intended to ensure we will have open channels for timely communications with our customers and other stakeholders.
We will continue to assess our plans, and share relevant updates, as warranted.