Only Heap reliably captures your entire cross-platform customer journey, uses data science to pinpoint key moments of friction, then cues session replays so you can watch the exact moments of conversion, friction, and more.
The sticking point with Amplitude is the never-ending battle between product and engineering. With Heap, it’s just a half-day for an engineer to install, and then I can answer my questions from that point by myself.
Product Manager
| Feature |  |  |
|---|---|---|
Unparalleled data capture for your entire cross-platform experience | | |
Single platform combining quantitative behavioral analysis and qualitative session replay | | |
Customer journeys with session replay and data science to uncover unexpected and alternate paths | | |
Automated data science layer provides real-time suggestions and next steps to guide analysis | | |
Codelessly update dataset as your site or product changes | | |
Full historical data from day one of implementation | | |
Rapid implementation, little to no engineering required | | |
“Heap is giving better services than Amplitude. Heap is incredible because it is so simple and easy to use. There are so many different, unique and innovative features that the whole user experience just amps up at an instant.”
Bella Castilla
Senior Account Executive
“The main reason that we went with Heap instead of Amplitude is that it allows non-technical users to define events. That way we’re never blocked by needing Dev to define an event and then waiting to collect data.”
Dan Mark
Product Manager
