Why Choose Heap over Pendo?

Don’t settle for incomplete analysis and ineffective guides. Only Heap surfaces hidden insights in real-time, then pairs automatic data capture with data science and session replay. With Heap you can understand everything happening in your digital experience, instantly.

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Within minutes of getting into Heap, we answered questions we had struggled to even approach with Pendo.

Mike Siegel

Senior Product Manager

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Track all events without manual tagging, both on the web and in-app

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Single platform combining quantitative behavioral analysis and qualitative session replay

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Customer journeys with session replay and data science to uncover unexpected and alternate paths

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Automated data science layer providing real-time suggestions and next steps to guide analysis

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Built-in data governance and event management, at any scale

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Granular insights into user friction

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Data for true product and UX decisions, not just in-app guides

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Data in and out integrations with no need for 3rd-party ETL

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A faster route to better insights

See why companies choose Heap over Pendo

  • “Pendo did not meet two of our key requirements: automatically capture every user interaction and integration with our data warehouse. With Pendo, the product team kept coming to me with questions they couldn’t answer. We chose Heap so the product team could be self-serve.”

    Ben Smith
    Senior Data Scientist

  • “Compared to Pendo, Heap is a clear winner when it comes to instrumentation.”

    Bharat Singh
    Director of Product Management